British Airways is transforming its customers’ airport experience by becoming the first UK airline to introduce automated biometric technology throughout the airport – with the launch of self-service boarding gates.
Following a successful trial last June, the first three boarding gates for UK domestic flights departing from Heathrow Terminal 5 are now open, and more than 4,000 customers have already benefited from the new technology.
The gates create a smoother journey for customers as they travel through the airport, with travellers scanning their own boarding pass when they arrive at the gate and then simply walking through to the aircraft.
Troy Warfield, British Airways’ director of customer experience, said: “Our customers have told us that they want the ability to simplify and speed up their journeys through the airport.
“The addition of self-boarding gates, along with self-serve bag drop points, are just two of the ways in which we are investing in areas our customers value most.”
